Payment and Customer Care

TheTorchSite is a Paypal verified business so you can rest assured any payments made are safely and securely received.  Paypal is one of the safest and most recognised ways of paying securely online. Simple and straightforward to use, with a few clicks your order can be completed. Payments can also be made using credit / debit cards and bank transfer. for UK customers.


All items shown on this site are in stock unless otherwise stated; stock levels are revised daily. If any order is made that exceeds the level of stock, you will be offered an immediate refund or advised on a likely delivery date depending on choice. Email enquiries if you want to check stock levels of any particular item and we should get back to you within a few hours.


Customer Service


TheTorchSite is an authorised dealer for all the products shown on this site. All items carry a manufaturer's 12 month warranty. If you are in any way dissatisfied with your item on delivery, then a two week returns policy is operated.  Customer service is our number one priority, and you can rest assured it will always stay that way. Any questions don't hesitate to ask, choose enquires and we should get back to you within the day. Any enquiries you may have just click on the equiries page, all emails are checked several times a day, so you shouldn't have to wait long for an answer.


Shipping

Many items are shipped free of charge if over 50 and the address is within the UK. Shipping charges are kept to a minimum. All items will be carefully packaged prior to posting. A set charge of 2.95 is used for orders of up to 50, and orders of 50 and over will be delivered with free post and packaging.

Rapid dispatch is a priority; all orders dispatched within one working day of cleared payment (usually within a few hours). All orders will be sent by Royal Mail post, orders of value exceeding 50 will be posted by free first class  post.  Most UK deliveries will arrive within 2 to 3 working days, usually the next working day.


Returns Policy

To reassure all customers a two weeks returns of receipt of goods policy is used. Please email in advance any item you wish to return so it can be logged, please include all original packaging, receipt and any accessories included with the sale of the item. Please carefully pack item, and post by recorded or tracked  delivery to ensure that TheTorchSite receives it. Also include a brief description with the item stating why you are returning it. Your item can then be refunded or exchanged depending on choice. We are not resonsible for the return postage / shipping costs.
The Torch Site The Torch Site

The site for your torch conversions!

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